1. The Gift Cards can be redeemed at Retail Stores or on the Online Store. Using a Gift Card balance to purchase Arsenal match tickets or memberships is not permitted. 2. If your purchase amount is less than the balance on the Gift Card, the unused balance will be carried over and can be used for purchases at a later date. 3. If your purchase amount exceeds the value of the balance on the Gift Card, the remaining amount must be paid with other acceptable tender. 4. You can check the balance of your Gift Card at any Retail Store or on the Online Store. 5. When making a purchase in a Retail Store using a Gift Card that is not Pound Sterling, Arsenal will apply a currency exchange rate at the time of purchase. If a refund is later requested, the currency equivalent of the refund may not be equal to the currency equivalent of the original purchase amount, due to fluctuations in currency exchange rates. There may therefore be either a residual windfall or shortfall on the Gift Card. If there is a shortfall, the remaining amount must be paid with other acceptable tender. 6. Gift Cards and/or any unused balance cannot be redeemed or exchanged for cash. 7. The Gift Cards should be handled like cash. Arsenal is not responsible for lost or stolen Gift Cards. The Gift Cards can be used by anyone in possession of the Gift Card and Arsenal personnel are not obliged to check the identity of a person using the Gift Card. Gift Cards will not be replaced if lost or stolen. 8. Gift Cards, and any unused balance, will expire 12 months from the date that the Gift Card was last used or (if un-used) the date that the Gift Card was issued. 9. Retail gift cards are sent via email once order has been placed. 10. All retail gift cards are subject to a service charge of €2.49 per purchase.